Refund policy

Returns & Refunds

We want you and your pet to be genuinely happy with your order. If something isn't right, we'll make it right.

30 days, risk-free

You have 30 days from delivery to ask for a refund, for any reason.

Use it. Try it on your pet. If it isn't right for you, we'll refund you in full.

In most cases you won't need to send anything back. Return postage usually costs more than the product, so we'd rather you kept it than spent money returning it.

How to request a refund

Email vigyshop@gmail.com with your order number and a short note about what went wrong. That's all we need.

We'll reply within 2 business days. Please don't post anything back to us before you hear from us — in almost every case it isn't necessary, and we can't refund postage you didn't need to spend.

Damaged, faulty, or wrong items

If your order arrives damaged, defective, or isn't what you ordered, email us within 7 days of delivery with your order number and a photo.

We'll send a free replacement or refund you in full, whichever you prefer. You won't need to return the item.

Refunds

Once your request is approved, we'll refund your original payment method within 5–10 business days. Your bank or card issuer may take a little longer to show it.

Cancellations

You can cancel for a full refund any time before your order is dispatched. Once it has shipped, the 30-day refund above applies instead.

What we can't refund

Gift cards
Requests made more than 30 days after delivery

A note on fairness

This policy is built on trust, and we'd rather keep it simple than fill it with conditions. We only ask that it's used in good faith. We may decline repeated claims from the same customer or order where there's clear evidence of abuse.