Shipping policy

Shipping Policy

Free shipping on every order

Shipping is free on all orders, with no minimum spend. The price you see at checkout is the price you pay.

Order processing

Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). Orders placed after 3pm, or on a weekend or holiday, begin processing the next business day.

You'll receive a confirmation email as soon as you order, and a second email with tracking once your parcel is on its way.

Delivery estimates

Estimated delivery depends on the product and maximum it estimated 7 business days. These are estimates, not guarantees. Carrier delays, customs inspections, weather, and peak seasons can add time.

Tracking your order

Tracking is emailed once your order ships. It can take 2–5 business days for tracking to show its first scan — this is normal and doesn't mean anything is wrong.

Split deliveries

If you order several items they may arrive separately, in more than one parcel, at no extra cost to you. You'll get tracking for each.

Delivery address

Please check your address carefully at checkout. We can't reroute a parcel once it's dispatched, and we aren't able to refund orders lost because of an incorrect or incomplete address.

Lost or delayed parcels

If your order hasn't arrived within 30 business days of dispatch, contact us at vigyshop@gmail.com with your order number and we'll investigate with the carrier and put it right.